About

FAQ

• Where is the store based?

  London, United Kingdom

• Do you accept orders placed outside of the US?

  Yes, I'm based in England and accept orders worldwide!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• I've seen a drawing you did, which is not on the selection image, but I'd like it as a print.

  If there is an artwork you're interested in please send me a message and I'll let you know if it's possible <3

• When will my order be shipped?

  As soon as I can! :)
  There is no set day for postage as my schedule changes a lot. I will try and get it to you as soon as possible, I go to the post office at least once a week, so it'll be a week at longest.

• I have a question about your drawing/inspirations/tools/life...?

  Well then I've written an in depth FAQ just for you!
  Please go to http://fav.me/d5x4z8h to find out all sorts of juicy things about how I create and my artworks.

• How come your prices are in US dollars?

  At the moment Storenvy only allow payment in US dollars. You don't have to have a bank account in US dolalrs to be able to pay though! The currency will be automatically converted for you by Paypal.
  For you guys outside the US please go to www.xe.com for currency conversion, so you can check how much it means in -real- money ;)

• How can I get in contact with you?

  If you have any more questions about your order or a product please contact me through here: http://destinyblue.storenvy.com/contact and I'll do my best to answer! <3

  Please do not use this form for any non-shop related queries

• How are my items packaged?

  Prints are never folded! Every care is taken in getting them in perfect condition to you. Prints are rolled in a hard cardboard mailing tube.

• Will you do artwork for me or work with me on my project?

  Sorry no, I am an independent artist and as such don't do any commissions or work for/with anyone else.
  My drawings are personal, they are parts of myself that I share; I can continue to do that by people supporting me by buying prints, rather than someone else controlling my pencil with their money. Thanks for understanding :)
  Please do not send me job offers via the contact form, that's for questions related to the shop ;)

• What conventions will you be attending?

  Please head to my art page and scroll down: http://destinyblue.deviantart.com/ to see a list of convention you can find me selling prints at :)
  I won't have all the designs I have available online, but have a solid collection of my newer works.

• I have a questions not related to print orders, can I use the contact from to contact you?

  Please keep questions from from contact form about store orders please :)

  I've written an in depth FAQ which answers many questions here: http://fav.me/d5x4z8h

  I do not do and work or commissions for anyone else. Drawing is deeply personal to me, and I strive to stay independent. I'm easiest to contact through social media if you have any non-shop related queries :)

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.